Terms of sale

Who we are

Online orders are placed with North's Deli, 289 Station Road, Rothley, Leicester LE7 7LD. Phone 0116 230 2263, email info@northsdeli.co.uk.

Collection only

All online orders are collected from our shop. We don’t deliver. You choose a collection date at checkout; we need at least 2 working days’ notice (Monday to Saturday), and some seasonal items need longer. There are no collections on Sundays or bank holidays (except Good Friday). See collection information.

Prices and payment

Prices are shown in pounds sterling. Payment is taken in full when you order, securely through Stripe. We never see or store your card details. Your order is confirmed when you receive our confirmation email.

Personalised and fresh food

Many of our products are made to order, and personalised items are made specifically for you. Please check your plaque message carefully before paying. Some desserts are collected frozen; follow the storage advice we give you at collection.

Allergies

Please read our allergen information before ordering. Orders with allergy or dietary requirements must be placed by phone.

Changes and cancellations

To change or cancel an order, call us on 0116 230 2263 as soon as possible and quote your order number. Your statutory rights are not affected.